Route Overview
What is Route?
Route improves the customer experience, reduces costs, and increases revenue with package protection, tracking, and more, offering a comprehensive post-purchase solution.
At Route, our mission is to forge strong connections between brands and their customers, enriching every step of the purchasing journey from order placement to delivery and beyond. We prioritize customer satisfaction by offering a suite of features designed to enhance their shopping experience and provide peace of mind.
One of our standout offerings is shipping insurance, which safeguards purchases against loss, theft, or damage during transit. This added layer of protection instills confidence in shoppers, reassuring them that their orders are covered in the event of unforeseen circumstances. What's more, all protected orders benefit from carbon-neutral shipping, aligning with our commitment to environmental responsibility while fostering brand loyalty.
Our commitment to customer satisfaction extends to the post-purchase experience, where our immersive package tracking feature comes into play. By providing real-time updates on order status and delivery progress, we keep your brand top-of-mind and build anticipation among customers. This personalized approach not only enhances the overall customer experience but also opens avenues for additional purchases through targeted product recommendations.
In the event of a claim, our instant claims resolution process ensures swift and efficient handling, saving both time and resources for both you and your customers. By streamlining the claims process, we reduce support costs and alleviate customer frustration, further reinforcing trust and loyalty in your brand.
Furthermore, our branded package tracking feature adds a touch of customization to the delivery experience, reinforcing brand identity and enhancing customer engagement. From the moment an order is placed to its arrival at the customer's doorstep, we ensure a seamless and memorable journey that reflects positively on your brand.
In addition to providing peace of mind and enhancing the customer experience, our services are geared towards driving revenue and increasing customer lifetime value. Through targeted product recommendations, we empower brands to capitalize on every interaction and foster long-term relationships with their customer base.
In summary, Route is more than just a shipping insurance provider – we are a comprehensive solution for brands looking to optimize every aspect of their customer's purchasing journey. From protection against shipping mishaps to personalized recommendations that drive additional sales, our platform is designed to elevate your brand and delight your customers at every turn.
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Route Integrations
Route User Reviews
Overall Rating
4.1Ratings Breakdown
5
(284)
4
(22)
3
(8)
2
(14)
1
(74)
User Reviews
www.ultrapoi.com
July 3, 2024
This app's a neat idea, gotta give 'em that, insurance for shipping is smart. Their team though, kinda slow to get back to you. I wish they had more options, like making insurance mandatory for international orders or if I think a customer might be shady. Hopefully they'll step up their game!
Verve-Hand Made
July 3, 2024
This app is really helpful, but it doesn't always load properly. They need to fix that because people might miss out on buying stuff if they don't even know the app exists!
Remixyakickz One Stop Custom Shop
July 3, 2024
This app is ridiculous! Spent hours trying to add it to my site, watched like six videos, and still couldn't figure it out! Why does it have to be so complicated?! Uninstalled!
Kinky Toy Store
July 3, 2024
Got the app up and running, it works fine, but no one's biting... https://www.kinkytoy.store/
Wild Bohém
July 3, 2024
This app is amazing! Been using it for almost a year now and it's been great. Only thing is, getting someone to help with the initial setup takes forever! Other companies, like AfterPay, get you up and running on your website the same day, or the next day max. And to top it off, because of that new Shopify Online Store 2.0 thing, I had to update my theme
Killzone Flashlights
July 3, 2024
We used to love Route - they've been great about covering lost packages in the past. But recently, things went south. Our post office asked us to start using the self-service kiosk (SSK) to save time, which we were happy to do. We even checked with Route beforehand since their website wasn't clear about SSK scans, and they assured us any scan was fine. T
Strolleria
June 2, 2024
This whole "Route will cover everything" thing seemed too good to be true, and guess what? It was. For a while, it seemed okay because they paid five claims for lost and stolen packages. But then a damage claim happened, and it was a disaster. We sell high-end baby gear, so product condition is everything. A customer's $1,400 item arrived with a huge gash
Facade Games
June 2, 2024
Wow, we've had way more people grabbing this insurance than I thought would! Guess everyone's loving the price as much as we are. It's a no-brainer, really! Stoked to see how it helps our business going forward.
Artist Couture
June 2, 2024
I can't ever get ahold of anyone, even as a merchant! And my customers can't even file claims?! Seriously, what's the point of this service then??
WhatnotGems
June 2, 2024
Love how quickly they answer questions and how well they handle lost or damaged stuff. Customers find it super easy to use too. Hoping to see a boost in sales with this!
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Frequently Asked Questions Related To Route
What is the primary function of the Route app?
Route primarily focuses on enhancing the post-purchase experience for customers by offering package protection, tracking, and more.
How does Route benefit businesses?
Route helps businesses improve customer satisfaction, reduce costs associated with lost or damaged packages, and increase revenue through features like targeted product recommendations.
What type of protection does Route offer for packages?
Route provides shipping insurance that safeguards purchases against loss, theft, or damage during transit.
How does Route promote sustainability?
All protected orders through Route benefit from carbon-neutral shipping, contributing to environmental responsibility.
What happens if a customer needs to file a claim for a lost or damaged package?
Route has an instant claims resolution process, ensuring quick and efficient handling of claims to minimize customer frustration and reduce support costs for businesses.
Does Route offer any branding options?
Yes, Route provides a branded package tracking feature that allows businesses to customize the delivery experience and reinforce their brand identity.
How does Route help increase customer lifetime value?
Route enables businesses to foster long-term customer relationships through targeted product recommendations and a positive post-purchase experience.
What are the costs associated with using Route?
The provided information states that Route is "Free to install", but it's recommended to check the app's pricing details for more information on potential costs or different plans.